Terms and conditions

Personal data

Read more about our processing of personal data in our Privacy Policy.

In connection with your order, you agree that we store and use your information in our business to complete and provide the service you may expect from us. We only save personal information as long as necessary, and then delete. Your personal information is handled in accordance with current provisions of the GDPR (General Data Protection Regulation).

Delivery terms

Delivery time

Normal Delivery time is 2-5 business days after the order is confirmed. If item is not in stock, delivery time is usually 7-14 days unless otherwise stated on the product and provided that it is not temporary sold out at the supplier. When ordering more than one product, it will be delivered at the same time.

Shipping

We ship to all countries within European Union.

Countries: Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Shipping Cost

For Sweden: Free Shipping.

For Norway, Finland, Denmark & Germany: Free shipping on orders over 250€.

For other countries within European Union (Except Cyprus, Greece, Malta, Canary Islands) Free shipping on orders over 390€.

Fot all other Countries: See checkout for shipping costs. 

At checkout you can change shipping country.

All orders are shipped with FedEx, DHL or UPS and the package can be collected at nearest Pick up Point or will be delivered to your home adress. We do not take financial responsibility for any delays due to the shipping company.

If you detect damage to the package, you must immediately report this to the post office or other carrier and make an injury report. Do not collect a damaged package! If you do not detect the damage until you open the package and the damage is such that it can be attributed to the mail or shipping company's handling, contact them and make an injury report. If any dispute with the mail or carrier can not be resolved, please contact us.

Tracking of packages

All packages can be tracked. Package ID is sent with the delivery confirmation.

Not collected packages / shipments

Packages that have not been collected at Service/Delivery Point within fourteen (14) days are returned to Us. In this case, customers will be charged a fee of 299 SEK (SEK) for administration, shipping, return and handling costs for us. Not colleced packages are not covered by the right o return packages.

Return Policy / Complaints

Return/ Open purchase

We comply with the distance contract agreement according to the Consumer Agency's recommendations.

We apply 14-day Right of Return/Open Purchase, but excluding products tailored/customized for you. The right of Return will start from the date the buyer received the order. An item returned must be unused and packaged in the original package. We own the right to deduct the refund if the product is deemed to be used or packaging is missing. Do not return goods by placing a shipping slip directly on the original carton, it will be damaged and we can not approve the return.

Customer is responsible for cost for return shipping. If we have sent an error or a defective item, we will of course take the cost for the return. 

All returns are made by customer contacting customer service. Thereafter, the customer is responsible for booking shipment for the return. 

If the product is damaged or lost when it is returned to us, then the customer is responsible for payment.

Complaint

All complaints are made by customer contacting customer service.

What is an approved complaint?

If a product differs from what has been agreed or does not correspond to the description of the product we have given, the product may be returned. Only original errors are covered by the right of complaint, for example, the right to claim does not cover errors caused by normal wear and tear. Complaints must be made within a reasonable time after the fault has been discovered, but no later than 3 years. We reserve the right to correct the error in the first place, replace it, or in last place repurschase. 

We are responsible for shipping cost on approved complaints.

Change of product

We do not apply product changes on orders, but customers may return the item and place a new order.

Cancel / Change Order

We reserve the right to deny change and cancellation of order if more than 1 day after order confirmation . Contact us to see if there is an opportunity to change the order.

Payment Options

Custom Clubs uses Avarda Checkout for all payments. By completing your purchase, you accept Avarda's terms and conditions at checkout.

You can pay for your purchase at Custom Clubs using any of the payment methods listed below.

CARD PAYMENT

Card payment is available with Visa, Visa Electron, Maestro, and MasterCard. When paying by card, you will be redirected to Nets’ secure payment service, where the transaction can be completed safely. After a successful payment, you will automatically be redirected back to our online store.

PAYPAL 

When selecting PayPal as your payment method, you will be redirected to PayPal's secure payment service to complete your purchase. You can pay using your PayPal balance, linked bank account, debit card, or credit card, subject to PayPal's terms and availability in your country.

Payment is processed immediately upon completion of the transaction. Custom Clubs does not receive or store your PayPal login credentials or payment details.

By choosing PayPal, you agree to PayPal's applicable terms and conditions. For more information about PayPal's services and user agreement, please visit PayPal's website.

Once the payment has been successfully completed, you will automatically be returned to our online store.

Minimum Order

Minimum order is 50€ including VAT.

Custom Fittting Online

We disclaim all responsibility for purchase based on information from the "Custom Fitting Online" feature. The function is provided as an help and demands that information is filled in correctly.

Age Limit

We do not expedite orders to people under the age of 18.

Text Messages

The mobile phone number you enter at the checkout can be used for SMS delivery of delivery or other communications related to your order.

Disputes

Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the Swedish Complaints Board and also refer to the European Commission's Disputes Dispute Resolution Network: http://ec.europa.eu/consumers/odr/

Misprints

We reserve ourselves for possible errors in images and texts.

Purchases outside Europe Union

The customer is responsible for any VAT and customs duties for deliveries outside European Union. We also reserve for some longer delivery times.

Force Majeure

Under force majeure, our obligations are postponed. If force majeure lasts longer than 2 months, the customer as well as we are entitled to cancel the contract without any obligation to pay damages.

Force majeure refers to strikes, staff disability, transport disturbances, import / export bans, regardless of whether this occurs at the company or at the company's suppliers.

Company Information

Customclubs, Tee Time AB

Fröjas Backe 5

433 70 Sävedalen

Sweden

info@customclubs.se

Org. nr.: 559135-1589

VAT.nr.: SE559135158901