Privacy Notice

It is important for us that you as a customer feel safe and secure when you visit our site and shop with us. We strictly follow the legal decisions and the new General Data Protection Regulation (GDPR) regarding personal data. We do not sell any data to third parties. Customclubs.eu (Organization No. 559135-1589) is fully responsible for processing personal data at www.customclubs.eu

 

Below we will inform about which personal information that is gathered and in what purpose:

 

Purpose: Be able to fulfill purchase on customclubs.eu

Processing:

  • Delivery (Including informing about delivery).
  • Identification and age control.
  • Payment handling (Including analyse of possible payment methods which also can involve control agaist payment history and gathering of credit info by Klarna)
  • Warranty and complaint handling. 

Personal Information

  • Name
  • Personal number
  • Contact Information (Etc. Address, email and phone number)
  • Payment history.
  • Payment information
  • Purchase information  (Etc, which item that has been ordered or if the item is going to be delivered to a different address)

Legal basis: Completion of the purchase agreement. This collection of your personal information is required in order to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to refuse your purchase.

 

Purpose: Be able to handle matters from Customer Serivce. 

Processing:

  • Communication and response of any questions to customer service (via phone or in digital channels, including social media).
  • Identification.
  • Examination of possible complaints and support cases (including technical support).

 

Categories of personal data

  • Name
  • Personal number
  • Contact Information (Etc. Address, email and phone number)
  • Your correspondence
  • Information about purchase time, possible errors/complaints. 

Legal basis:  Legitimate interest. The processing is necessary to meet our and your legitimate interest in handling customer service matters.

 

Purpose: Be able to complete and handle participation in competitions.

Processing:

  • Communication before and after participation in a contest or event (Etc. confirmation of notifications, questions or evaluations).
  • Identification and control of age.
  • The choice of winner and mediation of any prices.

Categories of personal data

  • Name
  • Personal number
  • Contact Information (Etc. Address, email and phone number)
  • Information shared in competition participation. 
  • Information shared in evaluation of competition. 

Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interest in handling your participation in competitions and / or events

 

Purpose: Be able to fulfill legal responsibility for the company. 

Processing:

  • Necessary handling for compliance with the company's legal obligations pursuant to legal requirements, judgments or government decisions (etc. the Accounting Act, the Money Laundering Act or the Product Liability and Product Safety Rules, which may require communication and information to the public and customers about product alarms and product recalls in, for example, a defect or health product).

Categories of personal data

  • Name
  • Personal number
  • Contact Information (Etc. Address, email and phone number)
  • Payment History
  • Payment Information
  • Your correspondence
  • Information about purchase time, possible errors/complaints.

Legal basis: Legal obligation. This collection of your personal information is required by law. If the information is not provided, our legal obligation can not be met and we are therefore forced to refuse your purchase.

 

Recipient of data where the recipient is an independent personally responsible person

 

We also share your personal information with some companies that are independent reponsible of personal data. The fact that the company is an independent personally responsible means that we are not controlling how the information submitted to the company is to be treated, but it concerns the company's privacy policy and personal data management. Independent personal data administrators we may share your personal information with are:

  • Government agencies (police, tax authorities or other authorities) if we are required to do so by law or in suspicion of crime.
  • Businesses who offers payment solutions (card-insolvent companies, banks and other payment service providers). Klarna will collect personal information about you in connection with payment. Klarna is by that personally responsible for such personal data according to Klarnas terms.
  • Transport companies (logistics companies and freight forwarders). They will receive the personal information required to be able to complete and deliver an order in compliance with the purchase agreement.

 

Storage period

We only save personal information as long as necessary, and then delete.

We will save personal information for 36 months after your last purchase to help with any warranty / complaint. Then we will unidentify your personal information, which means we will remove all our personal information so that the data that is being processed will no longer be linked to you as a physical person.

In addition, we save your data during the time we are required to do so to fulfill legal obligations, eg. regarding accounting.

 

Your Rights

  • Right to access: We want to be open and transparent about how we treat your data. If you want to understand the personal data processing we do in relation to you, you are entitled to request information about the treatment. (Etc. information about purposes, categories of personal data, storage period or criteria for determining storage period, information about where the data was collected and the existence of automated decision making including information about the logic behind and the importance of the treatment).

    • You also have the right to receive an electronic copy of your personal data processed by us if you make an application electronically.

    • If we receive a request for access, we may ask for additional information to ensure what information you want to share and to provide the information to the correct person.

  • Right to rectification: You are entitled to request that your personal information should be corrected if the information is incorrect. Within the stated purpose, you also have the right to supplement any incomplete personal data

  • Right to delete: You have the right to have your data deleted, we will then remove all personal data as we have no legal requirement to save.

  • Right to limit: You are entitled to request that our processing of your personal data be limited. We will inform you about the limitation of processing of personal data ends.

  • Right to object to certain types of treatment: You are entitled to object to treatments that support a legitimate interest we have if you have personal reasons concerning the situation. However, we may continue to process your information, even if you oppose your treatment, if we have compelling legitimate reasons for your consideration that consider your privacy interest.

  • Direct Marketing: You may object to the processing of your personal data for direct marketing. The right to object also includes the analysis of personal data (so-called profiling) performed for direct marketing purposes. If you oppose direct marketing, we will discontinue processing of your personal data for that purpose and terminate any direct marketing measures. Of course, you have the opportunity to thank no to personal offers in certain channels

  • Data Portability Right: You are entitled to receive a copy of the personal data relating to you in a structured commonly used format (data portability) and, in some cases, transfer these data to another person responsible for data. The right to data portability covers only information that you have provided to us and which we treat with support from certain legal grounds, such as an agreement with you

  • Withdrawal of consent: You are entitled to revoke your agreed consent at any time. In that case, we will not continue collecting new data for purposes based on your consent. However, we are entitled to continue processing already collected data in accordance with the remaining consent, but we will not supplement or update these data. If there is no other legal basis that causes us to save the data, we will delete them.

 

Complaints to the supervisory authority

 

If you believe that we are handling your personal information incorrectly, please contact us. You are also entitled to file a complaint with the supervisory authority (Data Inspection / Privacy Authority)

 

Cookies

What is cookies? 

A cookie is a small text file that a website saves on the visitor's computer. Cookies are used on many websites to allow a visitor access to various features. The information in a cookie can also be used to track a user's browsing of websites using the same cookie.

Do i need to allow cookies?

This site uses cookies for functionality critically to allow it to shop in the store. Therefore, if you block cookies, you can not shop at the store either. Without cookies, however, you can still look at pages and articles in the store, but some features may behave unexpectedly.

If you want to shop in the store but do not want any cookies to be saved on your computer, you can browse in private mode ("Incognito windows" (Chrome), "Private windows" (Firefox) or "InPrivate windows" (Microsoft Edge)). All cookies during the visit will be deleted from your computer when you close your browser.

How are we using Cookies?

 

This site uses cookies to handle items in the cart and for certain features that should only be displayed once per visitor. If you close your browser and later return to the store, your settings and items are stored in the cart using cookies. Our cookies do not store information to identify you.

 

 

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